Privacy Policy

1. Introduction

This website is operated by Sr Megan’s Well Baby Clinic. Our website address is https://wellbabyclinic.co.za. We are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and protect your data when you visit our website or use our services.

2. What information do we collect

We may collect the following types of personal information:

Contact details: Name, Surname, Phone Number, Email Address (e.g., via the contact form or WhatsApp button).
Website usage: Basic information such as your IP address, browser, and interactions with the website (for security and service improvement)

3. How we use your information

We may use your information for the following purposes:

To respond to your enquiries and requests (via the contact form or WhatsApp).
To provide access to website features.
To improve our services and communications.
To keep you informed about news or activities (if you have subscribed).
We reserve the right to store the information indefinitely until you request that it be removed or deleted.

4. Sharing of information

We do not sell or rent your personal information to third parties. However, we may share your data with:

Trusted service providers who help us operate the website (e.g., hosting, email services).
Legal requirements: if we are required to do so by law.

5. WhatsApp button

When you use the WhatsApp button, your phone number and message may be sent directly to us. Please note that WhatsApp also processes your data in accordance with its own privacy policy. We also recommend reviewing their policy.

6. Contact Form

When you use our contact form, you provide your Name, Surname, Phone Number, Email Address, and message. This data is used to handle your request and not for other purposes unless you give consent.

7. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, use, or disclosure.

8. Use of Cookies

What are cookies?

Cookies are small text files stored on your device when you visit our website. They help the website function more efficiently and enhance your user experience.

Which cookies do we use?

Essential cookies – ensure the website functions (e.g., security).
Performance/analytics cookies – help us understand how visitors use the website (e.g., Google Analytics).
Functional cookies – remember your preferences, such as language settings or login status.
Social media and communications cookies – if you use WhatsApp or other social media share buttons, those platforms may also place their own cookies according to their own policies.

How can you control cookies?

You can control or delete cookies at any time through your browser settings. Note: if you block cookies, certain parts of the website may not function properly.

Third-party cookies

Some third-party services we use (e.g., Google, WhatsApp) may also place cookies on your device. We have no control over these cookies; please refer to their respective privacy policies for more information.

9. Your Rights

Request information about the personal data we hold about you.
Request the correction or deletion of your data.

10. Changes to this Policy

We reserve the right to update this Privacy Policy from time to time. The most recent version will always be available on the website.

11. Contact Details

For any enquiries about this policy, please contact: srmegan@wellbabyclinic.co.za.